Returns & Refunds
At BikePackShop.com we take great care and pride in our product range. We offer advice and tailored support in selecting your products and gear. We do NOT offer change of mind refunds or refunds of any description, including pre-order refunds.
If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort it out for you – please contact us (firstname.lastname@example.org) before sending it back.
Once a return has been approved, it will be processed within 2 business days of receiving the return at our warehouse. All refunds are processed electronically. In the event your return is not accepted, we will notify you. At which point, we can ship the product back to you at your cost. Items will be held for a period of 90 days. Once this period has elapsed, the goods will disposed of or donated to charity. We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns. We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Bike Pack Shop will not be held liable for any goods lost in transit.
All product warranties are processed by the manufacturer, shipping is at manufacturers discretion.
In some cases the product may need to be sent back to the distributor or manufacturer for further investigation.
Your product will either be:
– Refunded if it can neither be repaired or replaced.
This policy is in addition to, and does not affect, your rights under consumer laws.