Returns & Refunds

At BikePackShop.com we take great care and pride in our product range. We offer advice and tailored support in selecting your products and gear. We do NOT offer change of mind refunds or refunds of any description, including pre-orders.

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort it out for you – please contact us ( max@cycleaus.com.au ) before sending it back.

All product warranties are processed by the manufacturer, shipping is at manufacturers discretion.

This policy is in addition to, and does not affect, your rights under consumer laws.