Returns & Refunds

At BikePackShop.com we take great care and pride in our product range.  However we do understand that in rare occasions you may need to return an item you have purchased from us.

Any returned items must be in original unused condition – include all product tags, labels & original packaging ready for resale. And have not been used whatsoever.  If the item is not returned in the original sale condition we may refuse to accept the return.  Any returns must be made within 30 days of purchase.

BikePackShop.com will process all returns within 5 working days of receiving the returned goods.  It’s your responsibility to return the items to us in a safe and secure way to avoid loss or damage.

For change of mind returns via post, BikePackShop.com does not cover the cost of delivery back to our warehouse; you must cover the cost of postage.  When returning an item to us by post it is your responsibility to return the item to us in a safe way – BikePackShop.com  is not responsible for items being returned to us that are lost or damaged in transit.

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort it out for you – please contact us ( max@cycleaus.com.au ) before sending it back.

This policy is in addition to, and does not affect, your rights under consumer laws. These terms apply to change of mind returns only, not returns for faulty, damaged or incorrect items.

For all returns – please contact us ( max@cycleaus.com.au ) and we will provide instructions and return address.