Shipping policy

All orders are processed within 1 week (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Due to increased volumes due to the COVID-19 pandemic, some customers are experiencing delays when recieving their orders. If your order is urgently needed, please select ‘Australia Post Express Post’ at checkout.

Domestic Shipping Rates and Estimates

$10 flat rate – should arrive within 1 – 7 days from being sent.

Free shipping:

We offer free parcel post for all Australian orders valued over $200.

In-store pickup

Unfortunately, we do not currently offer an in-store pickup option.

International Shipping

International shipping is available for regions we do not offer flat rate shipping to. Contact me at max@bikepackshop.com for a quote.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BPS is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

Please log in to view your order status. otherwise, when your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact me at max@bikepackshop.com with your name and order number, and I will look into it for you.

Shipping to P.O. boxes

We are able to deliver to Australia Post P.O. boxes.

Refunds, returns, and exchanges

In the event that your order arrives damaged in any way, please email me as soon as possible at max@bikepackshop.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Please read our Return Policy for more information on refunds, returns, and exchanges.

If you have any further questions, please don’t hesitate to contact me at max@bikepackshop.com.

Returns & Refunds

At BikePackShop.com we take great care and pride in our product range. We offer advice and tailored support in selecting your products and gear. We do NOT offer change of mind refunds or refunds of any description, including pre-order refunds.

Warranties

If there is a problem with your item, including faulty items, damaged items or if we accidentally sent you the wrong item, we’ll sort it out for you – please contact us (max@bikepackshop.com) before sending it back.

Once a return has been approved, it will be processed within 2 business days of receiving the return at our warehouse. All refunds are processed electronically. In the event your return is not accepted, we will notify you. At which point, we can ship the product back to you at your cost. Items will be held for a period of 90 days. Once this period has elapsed, the goods will disposed of or donated to charity. We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns. We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Bike Pack Shop will not be held liable for any goods lost in transit.

All product warranties are processed by the manufacturer, shipping is at manufacturers discretion.

In some cases the product may need to be sent back to the distributor or manufacturer for further investigation.

Your product will either be:
– Repaired
– Replaced
– Refunded if it can neither be repaired or replaced.

This policy is in addition to, and does not affect, your rights under consumer laws.

Privacy Policy

Bike Pack Shop believe in protecting your information. We have adopted this Privacy Policy, which describes the information we collect when using our Website. By using our website, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, then please do not use our Services.

Personal information:

Personal information is information that identifies you (including your name and contact details such as your residential or postal address, email address, date of birth or your telephone number).

Please note that any information which cannot be reasonably linked to your identity (e.g. IP address, browser information, favourite websites) does not constitute personal information and is not regulated by the Privacy Act.

BPS collects information about you and its other customers using the Services and the information collected may vary depending on your particular interaction with Bike Pack Shop, but will be limited to the information necessary to record and manage Bike Pack Shop’s interaction with you or as permitted or required by law.

The personal information that Bike Pack Shop collects is primarily related to its provision of the Services and by providing such personal information, you consent to your personal information being collected, stored, used and disclosed in accordance with this Privacy Policy.

Information collection

A. Information You Provide to Us. We only collect personal information from you when you provide it to us, such as when you: (1) register on our Website; (2) place an order; (3) complete a survey or product review; (4) participate in one of our promotions; or (5) contact us. The personal information we collect from you may include your name, age, mailing address, daytime telephone number, mobile phone number, e-mail address, and payment information. If you use a third party login to register or otherwise link to us, we may receive certain information about you from the third party (such as a social network) based on your registration and privacy settings on that third party service. The provision of your personal information is entirely voluntary and you are entirely free to decide whether or not to give your personal information to us. However, you acknowledge and agree that if you do not provide sufficient or adequate information to us, we may not be able to provide you with a full range of Services or may not be able to fully assist you with your enquiry.

A. Information We Automatically Collect. We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Website, or interact with our emails or advertisements on our Website. A cookie is a small data file that is sent to your browser from a web server and stored on your computer’s hard drive. Please note that our cookies do not store or collect any personal information about you nor do they personally identify you (though they do identify a user’s browser). We also may collect information about your use of our Services, such as the time you spend using the Website or App, the number of times you return, whether you click-through, open, or forward links, emails, and advertisements and other Service usage data. These technologies, such as cookies, web beacons, pixel tags, log files, allow us to keep track of your order as you shop on our Website or App, recognise registered users when they visit, and provide customers with information and advertising that is more relevant to them. If you register with or order from us, we may use cookies or other technologies to monitor and maintain information about how you use our Services and what you buy. If you do not register with or buy from us, we may monitor and maintain information about your use in order to improve your shopping experience and provide you with more relevant content and advertising.

A. Tracking Options. Most browsers are set to accept cookies automatically. However, you may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of our offerings. Even without a cookie, you can still take advantage of most of the features of our Website, including making a purchase, but we will not be able to recognise you as a registered user unless you log in.